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Guide9 min read

Getting Started Guide

Step-by-step guide for getting up and running with Remrkbl Lens

Getting Started Guide

Welcome! This guide walks you through the entire setup process so you can start gaining value from the platform within minutes. The application requires no complex setup and can be fully configured through the browser.

1. First-time login

  1. An email will have been sent to the registered email address at provision time with login details.
  2. From the login page select forgot password
  3. Enter the email address provided at provisioning time.
  4. a time limited link to reset the password will be sent to this email address
  5. follow the steps to reset the password
  6. login to the platform with your rest password

2. Add Your Organization

  1. Navigate to Settings.
  2. Enter your Read/Write Meraki API key used for your customer organisations.
  3. We suggest creating a seperate service account in the Meraki dashboard with its own API key for this purpose.
  4. Click save.

The platform will start populating Organisations, Networks and devices.

3. Applying Tags to networks and devices for your firmware strategy

The platform allows adding of Beta, Release Candidate, General Availability and Pilot tags.

  1. If you or your customers roll-out a pilot site prior to full roll-out tag these with the Pilot tag.
  2. For any Networks and Devices should receive Release Candidate firnware, tag these with Release Candidate
  3. For all other Networks and Devices that should receive General Availability firmware tag these with the General Availability tag.
  4. You can also tag Devices and Networks to receive Beta firmware - we urge caution enabling this for customers. If you add this tag you will be prompted to confirm.

Adding tags will not remove any existing tags set from the Meraki dashboard.

4. Scheduling Firmware updates

  1. From the firmware screen click new schedule in the top right corner
  2. This opens the scheduling wizard to step you through the requirements
  3. Select either all organisations or select specific organisations
  4. Next, select all networks or networks with specific tags, this allows you to filter a scehdule for all pilot networks for example
  5. Select whether this applies to all devices or devices with specific tags.
  6. Next pick a time and date and wheter this is a one-off task or should be scheduled for each month - maximum 12 months in advance
  7. Confirm and schedule the jobs.
  8. all jobs that match the criteria will populate in both the calendar and table views, with a status of "Scheduled". Once these have submitted through to the Meraki dashboard(s) they will update "In Progress"
  9. Once jobs have been completed the calendar and table views will update to show either "Completed" or in the case of a failed upgrade "Failed".

Everything updates in near real-time.

5. Rolling Back Firmware Updates

  1. Rollback feature is only visible for completed upgrade jobs, and within 30 days for upgrade.
  2. From the firmware page, any job that meets the criteria will have a rollback icon available
  3. Click the rollback icon to create a rollback job.
  4. Rollback jobs will appear in both the calendar and table views. Job status will update Scheduled-->In Progress-->Complete

6. Invite Team Members

  • Go to User Management.
  • Click Add New User
  • Fill out the new user details
  • Assign roles (Admin, Operator, Viewer).
  • New user will receive an email to reset the password
  • A follow up email will be sent to verify the email address

Role-based access ensures the right level of visibility and control. For added account security users should enable MFA

7. Managing Devices

From the Inventory Screen, you can view all devices across all of your managed organisations as well as search by Serial, Network, Name or Organisation.

There are several icons to allow management of inventory

  • Replace Hardware

    • Manually add new device to the organisations inventory through the Meraki dashboard.
    • In Lens, select the device to be replaced and click the swap icon, select the replacement device from inventory
    • Select whether you'd likle the current device moved to inventory or unclaimed from the orgainisation.

  • Move device to inventory

  • Move device to another network (same organisation)

  • Move device from inventory to network

  • remove device from inventory (unclaim)

8. Insights and Reports

Insights and report options at an MSP or individual organisation level.

Need Help?

If you need support, contact us anytime or visit our knowledge base.

You’re now ready to get full value out of the platform!

Covered topics

OperationsClient SuccessBest Practices